Frequently Asked Questions
Everything you need to know about bringing Luna Furniture into your home.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 7-14 business days. You will receive a tracking link and a call from our white-glove delivery partner to schedule a specific drop-off window.
What is your return policy?
We offer a 30-day return window for most items. Furniture must be in its original packaging and unassembled. Please note that a 15% restocking fee may apply to large freight returns.
Do you offer assembly services?
Yes, we offer professional assembly services at checkout for an additional fee. Our team will assemble your furniture in the room of your choice and remove all packaging materials.
Are your wood products sustainably sourced?
At Luna Furniture, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your purchase over time.
How do I care for my new upholstery?
We recommend vacuuming fabric items weekly with a soft brush attachment and blotting spills immediately with a clean, dry cloth. For deep cleaning, please consult a professional upholstery cleaner.